GetOnGo Passenger

Your privacy. Your information. Our responsibility.

This policy explains how GetOnGo collects, uses, protects and manages rider information when using the rider app.

Last updated: May 2026

1. Introduction

GetOnGo respects rider privacy. When you use the GetOnGo Rider App, we collect information needed to help you request rides, connect with drivers, make payments, receive support and improve your experience.

By using the rider app, you agree to this privacy policy and how your information is handled.

2. Information We Collect

We may collect the following information from riders:

Personal details such as full name, phone number, email, profile photo and account information.
Pickup location, drop-off location, live location during a ride and saved places.
Ride details such as booking time, selected ride type, driver assigned, route, fare and trip history.
Payment details such as fares, wallet transactions, refunds, promo codes and payment status.
Messages with drivers, support messages, feedback, reports and app communication records.

3. Location Usage

GetOnGo uses your location to help you set pickup points, find nearby drivers, estimate arrival time, calculate fares and improve route accuracy.

Your pickup and drop-off locations may be shared with assigned drivers so they can reach you and complete your ride safely.

4. How We Use Your Information

To create and manage your rider account.
To connect you with nearby drivers and manage ride requests.
To calculate fares, process payments, refunds, wallet transactions and promo discounts.
To provide support, handle complaints, reports and safety issues.
To improve app performance, maps, ride matching, fraud prevention and rider experience.

5. Information Shared With Drivers

When you request a ride, your assigned driver may see your name, pickup point, drop-off point, live ride status, ride notes and chat messages.

This helps drivers identify your request, reach you quickly and complete the trip safely.

6. Payments And Wallet

GetOnGo may store transaction records such as ride fares, wallet balances, promo discounts, refunds and payment confirmations.

Payment information is used to process rides, prevent fraud, solve disputes and maintain accurate financial records.

7. Data Protection

GetOnGo uses reasonable security measures to protect rider information from unauthorized access, misuse, loss or disclosure.

You should also protect your account by keeping your login details private and reporting suspicious activity quickly.

8. Data Retention

We may keep rider information for as long as your account is active or as required for safety, support, business, legal, payment and dispute resolution purposes.

9. Rider Rights

You may request to update, correct or review your personal information. You may also contact support about account deletion or privacy concerns.

Some records may need to be kept for completed rides, payments, safety reviews, legal requirements or dispute handling.

10. Policy Updates

GetOnGo may update this privacy policy when features, laws, safety procedures or app operations change. Updated versions will be shown in the rider app.